||Park Road 206,1-27-1 Fuchu-cho, Fuchu, Tokyo 183-0055
Please refer to each product page.
All prices displayed are tax-inclusive.
- Customs duty / fee (rate varies according to importing country / region. The charges will be billed from the shipping company or customs of importing country.)
- Redelivery or delivery fee to two locations or more ¥3,000 / address
- Cancellation fee after dispatch ¥3,000
We will dispatch within 7 days of your order.
Free of charge
- Credit card (Visa / Mastercard / American Express)
- Amazon Pay
- Apple Pay
- Google Pay
We do not issue receipts. A statement of payment from your credit card company or an email confirmation will act as proof of purchase.
|Returns, exchanges, and cancellations
Returns or exchanges are accepted if you contact us within 10 days of receipt.
Faulty or erroneous items
- Return fee, redelivery fee, custom duties and fees are covered by KEWYA
- Return fee, custom duties and fees are at customer's expense. Redelivery fees for exchanges require a fee of ¥ 1,000 for domestic orders and ¥ 3,000 for overseas orders
The following items are not accepted for return or exchange.
- The accompanying items are damaged, stained or missing
- The products have been used, repaired or customized
- The products are not returned in their original condition (including packaging and accessories)
- The products are stained or scratched by customers
- The products are returned without any notice
- The products are returned without notification 11 days after receipt
- Any other cases in which the products returned are not in resalable conditions
||We issue a refund corresponding to the initial payment method only after inspection. If any fees are applied, or if any cost is incurred by us, we will refund a partial payment after deducting the amount.