Please refer to each product page.

All prices displayed are tax-inclusive.

Japan

• Consumption tax (8%)
• Redelivery or delivery fee to two locations or more ¥1,000 / address
• Cancellation fee after dispatch ¥3,000

Other

• Customs duty / fee (rate varies according to importing country / region. The charges will be billed from the shipping company or customs of importing country.)
• Redelivery or delivery fee to two locations or more ¥3,000 / address
• Cancellation fee after dispatch ¥3,000

We will dispatch within 7 days of your order.

Japan

• Yamato Transport

Other

• FedEx

Free of charge

• Credit card (Visa / Mastercard / American Express)
• PayPal
• Amazon Pay
• Apple Pay
• Google Pay

We do not issue receipts. A statement of payment from your credit card company or an email confirmation will act as proof of purchase.

Returns or exchanges are accepted if you contact us within 10 days of receipt.

Faulty or erroneous items

• Return fee, redelivery fee, custom duties and fees are covered by KEWYA

Other reasons

• Return fee, custom duties and fees are at customer's expense. Redelivery fees for exchanges require a fee of ¥ 1,000 for domestic orders and ¥ 3,000 for overseas orders

The following items are not accepted for return or exchange.

• The accompanying items are damaged, stained or missing
• The products have been used, repaired or customized
• The products are not returned in their original condition (including packaging and accessories)
• The products are stained or scratched by customers
• The products are returned without any notice
• The products are returned without notification 11 days after receipt
• Any other cases in which the products returned are not in resalable conditions