Refund policy

Returns and exchanges

Returns or exchanges are accepted if you contact us within 10 days of receipt.

General returns and exchanges We grant returns and exchanges in the following cases:
  • product not as expected
  • item does not fit
  • wrong items ordered etc.
Return shipping fee, customs duty and fee are the responsibility of the customer. In the case of exchange, there is a ¥ 1,000 fee charged for domestic redelivery. A fee of ¥ 3,000 is charged for overseas redelivery.
Mistakes on the part of Gleichenia Upon customer receiving faulty or erroneous items, the return shipping fee, redelivery fee and customs duty and fee are covered by Gleichenia.
Returns after holding period expiration or cancellation after dispatch a fee of ¥3,000 is charged.

Please note that in the following cases we do not accept returns or exchange:

  • The accompanying items are damaged, stained or missing.
  • The products have been used, repaired or customized.
  • The products are not returned in their original condition (including packaging and accessories)
  • The product is stained or scratched by customers
  • The products are returned without any notice
  • The products are returned without notification 11 days after receipt
  • Any other cases in which the products returned are not in resalable conditions.

Refund

We can only issue a refund which corresponds to the original payment methods. Any fees which may be applied or any charges which are incurred to us will be refunded after deducting the amount.

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