Returns and exchanges
Returns or exchanges are accepted if you contact us within 10 days of receipt.
|General returns and exchanges||We grant returns and exchanges in the following cases:
|Mistakes on the part of Gleichenia||Upon customer receiving faulty or erroneous items, the return shipping fee, redelivery fee and customs duty and fee are covered by Gleichenia.|
|Returns after holding period expiration or cancellation after dispatch||a fee of ¥3,000 is charged.|
Please note that in the following cases we do not accept returns or exchange:
- The accompanying items are damaged, stained or missing.
- The products have been used, repaired or customized.
- The products are not returned in their original condition (including packaging and accessories)
- The product is stained or scratched by customers
- The products are returned without any notice
- The products are returned without notification 11 days after receipt
- Any other cases in which the products returned are not in resalable conditions.
We can only issue a refund which corresponds to the original payment methods. Any fees which may be applied or any charges which are incurred to us will be refunded after deducting the amount.