Legal notice

Distributors Kewya Ltd.
Representative Yu Ikegaya
Location 183-0055 206 Park Road, Fuchu-cho 1-27-1, Fuchu, Tokyo
Phone 042-407-6233
E-mail info@gleichenia.com
Prices

Please refer to each product page.

All prices displayed are tax-inclusive.

Miscellaneous fees

Domestic

  • consumption tax (10%)
  • Redelivery or delivery fee to two locations or more ¥1,000 / address
  • Cancellation fee after dispatch ¥3,000

Overseas

  • Customs duty / fee (rate varies according to importing country / region. The charges will be billed from the shipping company or customs of importing country.)
  • Redelivery or delivery fee to two locations or more ¥3,000 / address
  • Cancellation fee after dispatch ¥3,000
Delivery

We will dispatch within 7 days of your order.

Domestic carrier

  • Yamato Transport

Overseas carrier

  • FedEx
  • DHL
Shipping

Domestic

  • Free of charge

Overseas

  • ¥3,000
Payment Methods
  • Credit card (Visa / Master Card / American Express)
  • PayPal
  • Amazon Pay
  • Apple Pay
  • Google Pay

We do not issue receipts. A statement of payment from your credit card company or an email confirmation from an online payment company will act as proof of purchase.

Returns, exchanges, and cancellations

Returns or exchanges are accepted if you contact us within 10 days of receipt.

Faulty or erroneous items

  • Return fee, redelivery fee, custom duties and fees are covered by KEWYA.

Other reasons

  • Return fee, custom duties and fees are at customer's expense. Redelivery fees for exchanges require a fee of ¥ 1,000 for domestic orders and ¥ 3,000 for overseas orders.

The following items are not accepted for return or exchange:

  • The accompanying items are damaged, stained or missing.
  • The products have been used, repaired or customized.
  • The products are not returned in their original condition (including packaging and accessories)
  • The product is stained or scratched by customers
  • The products are returned without any notice
  • The products are returned without notification 11 days after receipt
  • Any other cases in which the products returned are not in resalable conditions.
Refund We issue a refund corresponding to the initial payment method only after inspection. If any fees are applied, or if any cost is incurred by us, we will refund a partial payment after deducting the amount.
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